After seeing a distressing video online of our flooded facilities, a local team from Plumbing All Services knew they had to act fast.
Without hesitation, the trio rolled up their sleeves and got to work, providing their services free of charge to our 5-star Association of Palliative Care Facilities (APCC) accredited hospice’s adult unit.
Thanks to their quick response, the plumbing company cleared and repaired our clogged drain.
Nikita van Heerden of Plumbing All Services said that as a family-owned business, they understand how important those near and dear to them are.
“So when my mother-in-law reached out regarding the distressing video seen on Facebook about the floods from the rain, we knew we had to step in and help. My fiancé, who also runs the business alongside Andre, reached out that evening around 9 p.m. and asked if they needed assistance. We were informed the rain was light, so they were okay but would appreciate us coming through the next day,” she said.
The next day, they approached Stepping Stone Palliative Care Services’ CEO and founder Tersia Burger and offered to assess the problem.
“Our team arrived on site on February 11 and did what was needed, ensuring that everyone would not have to worry about the flooding at their entrance again. We have also said that this will be done every three months to ensure there’ll be no more floods and have offered to assist with any and all maintenance and plumbing work as far as we can. We see what Stepping Stone does for each and every person in their care, so what is it to simply return the kindness,” Nikita said.
On behalf of our non-profit entity, Tersia thanked the plumbing company for springing into action to offer us much-needed assistance.
“We would like to express our heartfelt gratitude to the Plumbing All Services team for their selfless act of kindness. This has made a huge difference to our operations,” she said.
