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Frequently Asked Question

·         What can hospice do for me?

The diagnosis of Cancer, Renal or Liver failure, advanced stage Alzheimers, HIV or Motor Neuron Disease is extremely traumatic.  Stepping Stone Hospice & Care Services offers support, hope and comfort to those individuals who find themselves in this situation. We provide home based care and assistance at home to ease the burdens which are placed on the patient and the family.


·         When should I contact hospice?

When treatment no longer works or you decide


·         Who refers patients for Hospice care?

Ø  Patients are referred by doctors, nurses or other health services or practitioners.

Ø  The patient themselves, friends or family members.

Ø  Community services such as home-based care organisations.

Ø  Patients may only be admitted if they or their guardian gives consent.



·         Is my culture and /or religion a criteria for admission to the Stepping Stone Hospice & Care Services programme?

Stepping Stone Hospice & Care Services cares for all, regardless of culture, creed and religion.


·         If I feel well, do I still need to register with hospice?

Yes. This will give us an opportunity to familiarize ourselves with your medical history and to get to know you and your family, so that if the time comes when you are not feeling so well, we can step in and assist you without you having to go through the process of registration.


·         Will my own doctor be able to care for me?

Yes. We will liaise with your doctor regarding your treatment and we will carry out his/her orders accordingly.


·         Who will care for me from Hospice?

Professional Nurses who are trained in Palliative Care will visit you, as often as is needed, at your home.   We can also refer you to a doctor who specialises in Palliative Care who will look after you if your GP wishes to refer you. 


·         Will my circumstances and diagnosis remain confidential?

ABSOLUTELY!   Information regarding patients remains confidential within the Stepping Stone Hospice & Care Services team.


·         Does receiving hospice care mean giving up hope?

No, we promote realistic hope for the patient and family.  


Hospice’s emphasis is however based on a caring philosophy rather than a curing philosophy.  We focus on ensuring that the patient retains dignity and enjoys an enhanced quality of life by providing effective pain control pain and relief from distressing symptoms.


·         Does hospice provide any care for my family?

Yes. We understand the enormous strain that a family is subjected to and offer counselling, advice and any other support which may be necessary.


·         What will it cost me?

Hospice care generally costs less than inpatient care in a hospital, nursing home, or other facility. This is because with home hospice, you pay only for the specific care that you need.


If a patient has a medical aid, an account for our services and medication will be submitted to them for payment at the end of the month. Non-medical aid patients are charged a set fee at the end of the month but THE PROVISION OF OUR SERVICES IS NOT DEPENDANT ON THE ABILITY TO PAY. 


We offer free services to anyone who has a life threatening illness.

The hospice is a non-profit organisation and in order to be able to continue providing our services we need to raise funds through various projects in the community.


·         Bequests left to the organisation are deeply valued


·         If I move are there other Hospices to which I may be referred?

Hospice is an international organisation. Most cities and towns have a Hospice and we would refer you to a member hospice.


·         How can I get involved with hospice work?

We rely heavily on volunteers to help us with home care, bereavement support, fundraising and anywhere else where you feel you could make a contribution. In order to become a volunteer, please phone us.


·         How does Hospice raise funds to sustain itself?

Stepping Stone Hospice & Care Services raises funds in the local community through fundraising events, cake sales and street collections.  We sell second hand clothes, ornaments and other goods, and the revenue from the sale of these donated goods is an extremely valuable source of income.


Partners & Sponsors

  • Alberton Rekord
  • Fusion Digital
  • AC Industriel Cleaning
  • Alberton Selfstorage
  • Afripanel
  • Grindrod
  • Mgwezi
  • Coenbuild Logo2
  • The Creative Cafe
  • Sudwest Charcoal Experts
  • Reading Country Club
  • Phatman Designs
  • Steve's Auto Tech & Diagnostics
  • Grayston Travel
  • SCS Archritecs
  • Corner Stone
  • Bosveld in die Stad

Contact Us

Contact Information

  • 010 442 5059

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    +27 86 724 0480


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